Cognizant Technology Solutions
|Data Analyst
Gurgaon, Haryana, India
Summary
As a Data Analyst at Cognizant Technology Solutions, Akshat Bisht was responsible for developing analytical solutions, automating reports, and building interactive dashboards to drive data-informed decisions across various business functions.
Highlights
Pioneered the development and deployment of interactive Power BI dashboards, providing real-time monitoring of KPIs, SLAs, and SEO metrics to empower data-driven decision-making for operations and marketing teams.
Leveraged advanced SQL to extract, clean, and transform complex datasets from diverse relational databases, ensuring data integrity and facilitating accurate daily reporting and ad hoc analyses.
Automated daily, weekly, and monthly reporting processes using Power BI and SQL, resulting in a consistent reporting framework and saving over 2 hours of manual effort daily.
Designed and implemented a Root Cause Analysis (RCA) form, which decreased manual documentation by 30% and significantly improved issue resolution timelines for the Quality department.
Developed a 'Combined Error Report' by consolidating team-level quality data, effectively reducing data fetch time by 50% and significantly enhancing overall data integrity.
Engineered an automated feedback tool that accelerated feedback turnaround time by 40%, directly facilitating timely coaching interventions and measurable performance improvements.
Directed cross-functional collaboration with operations, quality, and marketing teams, translating complex data into actionable insights that optimized workforce planning and campaign performance.
Developed a comprehensive SEO Performance Dashboard in Power BI, integrating data from Google Search Console and Google Analytics to identify high-potential keywords and underperforming pages, directly informing content strategy and SEO improvements.